At 365 Stores, we give your buying experience a lot of importance. With every item you purchase from us, we want to make sure you find a perfect item with true satisfaction. If you get something that goes wrong or you find your purchase with the element of dissatisfaction, we are available for help. When you are eligible, our refund policy details how you may receive your money back and the procedures involved.
When are Refund requests possible?
In the following cases, you will be able to get a refund:
- You got the incorrect item: Should your received product be different from what you want to buy.
- Item was damaged or defective: Should it have broken, not working, or show any damage due to the arrival?
- Product not delivered: Should your order not arrive within the given delivery time on your doorstep.
- You returned the item: If you returned the product as per our return policy and want a refund instead of a replacement.
We try our best to send the right products in good condition. But in case there is any mistake or issue, we promise to fix it quickly.
When Refunds Are Not Given
We do not offer refunds in the following cases:
Step-by-Step Guide for Refund Process
We make the refund process simple and quick. Just follow these easy steps:
- Contact Us: Send us an email at http://365stores.net or use the Contact Us form on our website. Mention your order number and the reason for refund, and include clear photos if the item is damaged or incorrect.
- Wait for Our Response: Our support team will respond within 24–48 hours. If your refund request is approved, we’ll guide you on the next steps. In some cases, we may arrange a return pickup or ask you to send the product back.
- Item Inspection: After we receive the returned item, we will check its condition. If everything is fine and matches our policy, we will approve the refund.
- Refund Issued: Once approved, the refund will be processed to your original payment method (credit card, debit card, bank transfer, or wallet). It usually takes 5 to 7 business days to return back to your account.
Refund Amount Methods
- Full Refund: If the mistake is from our side, like a wrong or damaged item, you will get a full refund, including delivery charges.
- Partial Refund: If only part of your order is affected or the product is eligible for a partial refund based on its condition.
- No Refund: If the product does not meet refund conditions.
Who Pays for Return Shipping?
If the return is due to our mistake like a wrong item or a damaged item, we will pay for the return shipping. You will have to pay for return shipping if you change your mind or want to return for personal reasons. We approve the refund, it will be processed in 5 to 7 business days. Sometimes, it may take extra time due to bank processing delays. If you do not receive your refund within 10 working days, please contact us, and we will help out.
Important Tips:
- Always keep your order number and payment receipt.
- Open your package carefully and check your items as soon as they arrive.
- Contact us within 7 days if there is any issue. Late requests may not be accepted.
- Read the product description and return eligibility before buying.
Did you need any Help?
If you need any services related to refunds, we are always here to help. If you have any questions about our refund process, feel free to contact us:
📧 Email: info@365stores.net
📱 Phone/WhatsApp: 03022973333
🌐 Website: http://365stores.net/
Thank you for shopping at 365 Stores. Your trust means everything to us. We promise to make your shopping easy, safe, and satisfying.
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