At 365 Stores, we just want each customer to have a great shopping experience with us. Your satisfaction is our first priority, which is very important for us. Also, we are here to make sure that if something goes wrong with your order, we solve it in a given time. We know that sometimes you could have to return the product if it did not fit your choice or you received the wrong product. However, we are here to help for any reason. This Return Policy explains how you can return items, what products are eligible for returning points, and what steps you need to follow. So stay connected with 365 stores for making a solution to your problem.

When Can You Return a Product?

You can request a return under the following conditions:

• Wrong Product Delivered:  If you received a different item in place of what you ordered.
• Defective Product:  If the product is broken, has a fault, or not working as expected.
• Size/Color Issue:  If you ordered the right size or color, but you received a different one.
• Unsatisfaction Product:  If the product does not match the description or photos on our website
• Change of Mind:  In some cases, you may return a product if you no longer want it, as long as it meets the conditions below

Return Conditions

To be eligible for a return:

• The product must be returned within 7 days of receiving it.
• The item must be in its original condition, unused and unwashed
• All original packaging, tags, and labels must be included.
• You must have proof of purchase (like order number or receipt)

Items That Cannot Be Returned:

We cannot accept returns in the following situations:

• If the return request is made after 7 days of delivery.
• If the product is used, damaged by the customer, or not in original condition.
• If the product is marked as non-returnable or from a final sale.
• if they are incorrect, customised or made on order items.

Always check the product page before purchasing to see if the item is returnable.

Return Process Step by Step

Returning a product to 365 Stores is simple. Just follow these steps:

Contact Us:

Email us or find the Contact Us form on our website. If the product is damaged or wrong, provide your order number, reason for return, and pictures.

Wait for Approval:

The members of our team will check your request and reply within 24 to 48 hours. We will send the return instructions if it was approved or not.

Send the Item Back

Pack the item carefully and send it to the address we provide. You may be asked to pay the shipping cost unless the mistake is from our side.

Return Confirmation

Once we receive the returned product and check its condition, we will confirm if the return is accepted

Refund or Replacement:
After confirmation, you can choose to get a refund, store credit, or a replacement, depending on what is available.
 

Return Shipping Charges:

• If the product was wrong or damaged, 365 Stores will cover the return shipping cost.
• If you are returning the item for personal reasons, like you want to change it or change of mind, you will have to pay the shipping fee.

Return Time & Processing Method 

• We process returns as quickly as possible.
• After receiving the product, our team will inspect it within 2 to 3 business days.
• Once approved, the refund or exchange will be processed within 5 to 7 working days.

Please note: Refunds may take some time to show in your account, depending on your bank or payment method.

Important Tips for Easy Returns

• Always open your parcel carefully and check your products as soon as they arrive.
• Keep your packaging available and the original box safe until you are sure you want to keep the product.
• Read the return eligibility on the product page before buying.

Contact us within 7 days if there is any problem. Late requests will not be accepted.

Need Help with a Return?

We are here to support you.  If you have any questions about returns or need assistance with your order, feel free to contact our support team:

📧 Email: info@365stores.net

📱 Phone/WhatsApp: 03022973333

🌐 Website: http://365stores.net/